Terms and Conditions for Man And A Van Richmond

These Terms and Conditions set out the basis on which Man And A Van Richmond provides its services. By making a booking, the customer agrees to be bound by these terms. They apply to domestic and commercial removals, single-item collections, furniture moves, and related transport services supplied by the company. For the purposes of these terms, references to “we”, “us” and “our” mean the service provider, and references to “you” and “your” mean the customer who places the booking.

These terms are designed to create a clear agreement for a man and a van service in Richmond and across surrounding areas. They cover how bookings are made, what payment is required, how cancellations are handled, where liability is limited, and what rules apply to the handling and disposal of waste. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply in full.

We reserve the right to update these terms at any time. The version in force at the time your booking is confirmed will apply to that booking. Any variation agreed between the customer and Man And A Van Richmond must be confirmed in writing or through a documented booking record. No employee, driver, or subcontractor has authority to change these terms unless specifically authorised to do so.

Booking Process

All bookings for a Richmond man and van service are subject to availability. A booking request may be made by telephone, email, online enquiry, or any other method accepted by us. When requesting a quote, you must provide accurate information about the items to be moved, access conditions, collection and delivery addresses, parking arrangements, floors, lifts, and any time restrictions. Quotes are based on the details supplied and may change if those details prove incomplete or inaccurate.

A booking is only considered confirmed once we have accepted your request and, where required, received any deposit or advance payment. Until confirmation is issued, availability is not guaranteed. We may decline a booking where the job is unsafe, unlawful, outside our service capacity, or materially different from the information originally supplied. For larger jobs, we may request photographs, an inventory, or additional information before confirming the work.

On the day of the job, you must ensure that access is available and that the agreed collection point, delivery point, and any required permits or permissions are in place. If our vehicle or staff are delayed because access is blocked, parking is unavailable, or the premises are not ready, waiting time charges may apply. If the move requires additional labour, additional trips, or extra handling beyond the original description, these may be charged as additional services.

Services Provided

We provide a flexible van and man service in Richmond for transport, loading, unloading, and associated handling of goods. The exact scope of work will be set out in the booking details or quotation. Unless expressly agreed, our service does not include packing, dismantling, reassembly, cleaning, specialist lifting, storage, or moving items that require specialist equipment or certification. Any request for extra services should be made in advance so that suitable arrangements can be considered.

You are responsible for ensuring that all items are suitably packed and ready for safe transport unless packing has been included in the agreed scope. Fragile items should be protected to a standard appropriate for transit. Where we assist with packing or handling, this does not mean we accept responsibility for inadequate packaging supplied by you. We may refuse to move items that are loose, leaking, dangerous, unhygienic, or likely to cause damage to other goods, vehicles, or property.

Our staff may reasonably refuse to lift, carry, or transport an item where doing so would be unsafe, unlawful, or beyond the physical limits of the available equipment or personnel. We may also suspend the job if circumstances arise that create a health and safety risk. In such cases, the customer may remain liable for reasonable charges already incurred, including travel, time on site, or partial completion of the service.

Payments and Charges

Charges for Man And A Van Richmond services are based on the quotation, hourly rate, fixed price, or any agreed combination of these methods. Unless otherwise stated, prices may include labour, transport, and standard fuel costs, but may exclude congestion charges, parking fees, tolls, additional waiting time, access charges, and any third-party costs. Any such extras will normally be passed on to the customer where they are necessary for the job.

Payment terms will be confirmed at the time of booking. We may require full payment in advance, part payment by deposit, or payment on completion. If payment is due on completion, it must be made immediately unless otherwise agreed. We accept the payment methods stated in the booking confirmation. Failure to make payment when due may result in interest, recovery action, suspension of further services, and reimbursement of reasonable debt collection costs where permitted by law.

All quotes are provided in good faith based on the information supplied, but where the actual work differs from the original description, we may adjust the price accordingly. This includes, without limitation, changes to volume, number of items, distance travelled, labour required, or time spent waiting. Any revised charge will be communicated as soon as reasonably practicable. If you do not accept the revised price, we may treat the job as cancelled by you and apply the relevant cancellation terms.

Cancellations and Re-Arrangements

You may cancel or reschedule a booking by giving us reasonable notice. The amount of notice required may vary depending on the size and nature of the job, whether vehicles or staff have already been allocated, and whether third-party costs have been incurred. If you cancel after confirmation, we may charge a cancellation fee that reflects administrative time, lost availability, and any expenses already committed.

If cancellation occurs shortly before the agreed time, or if we arrive at the collection point and the job cannot proceed because the property is inaccessible, the goods are unavailable, or you are not present, we may charge the full or partial cost of the service. Where we have arranged a fixed-time booking or reserved a vehicle specifically for your job, the cancellation charge may be higher because the slot cannot always be reallocated at short notice.

We may cancel or postpone a booking where there are serious safety concerns, severe weather, vehicle breakdown, traffic disruption beyond reasonable control, or other circumstances amounting to force majeure. We will use reasonable efforts to notify you and, where possible, offer an alternative time. We are not liable for delays or cancellations caused by events outside our control, provided we act reasonably and keep you informed where practicable.

Customer Responsibilities

You must ensure that all information supplied is complete and accurate. This includes access details, item descriptions, weights, dimensions, and any special handling requirements. You are also responsible for securing necessary permissions from landlords, building management, neighbours, or local authorities where relevant. If parking restrictions, congestion rules, or loading limits apply, you must make the necessary arrangements unless we have expressly agreed to do so.

Before the service begins, you should remove cash, jewellery, important documents, passports, medicines, and any other valuable or sensitive items from the goods to be moved. We do not check or inventory every item unless specifically agreed. You must also ensure that pets, children, and unauthorised persons are kept safely away from the moving area. If the service is delayed or interrupted because your responsibilities have not been met, additional charges may apply.

If you ask us to move an item that is restricted, hazardous, or potentially unlawful, you must disclose this before the service starts. This includes items such as gas cylinders, chemicals, paint, fuel, batteries, asbestos materials, sharp waste, or other dangerous goods. We may refuse any item that could pose a risk to safety or compliance. Where the presence of prohibited goods is concealed, you may be responsible for all resulting losses, charges, and penalties.

Liability and Insurance

We take reasonable care when handling customer property, but our liability is limited to the extent permitted by law. We are not responsible for pre-existing damage, inadequate packing, inherent defects, normal wear and tear, or loss caused by circumstances beyond our control. Where we are liable for damage or loss, our liability will usually be limited to the lower of the repair cost, replacement cost, or the value declared and accepted in writing before the service.

We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. However, we will not be liable for indirect or consequential losses, including loss of profit, business interruption, loss of opportunity, or emotional distress, unless such liability cannot be excluded by law. Customers are encouraged to arrange their own insurance where the value of the goods justifies it.

If you believe that damage or loss has occurred, you must notify us as soon as reasonably possible and, in any event, within a reasonable period after completion of the service. You should retain the damaged item and any packaging where practical, and provide photographs or other evidence if requested. Any claim may be rejected if the item has been used, repaired, altered, or disposed of before we have had a fair opportunity to inspect it.

Waste Regulations and Disposal

Where our service includes removal of waste, rubbish, unwanted furniture, or other disposal items, both parties must comply with applicable UK waste laws. We will only transport and dispose of waste where lawful to do so and where the nature of the waste has been disclosed in advance. The customer must not include hazardous waste, clinical waste, asbestos, chemicals, gas bottles, or any item requiring specialist licensing unless we have expressly agreed and are legally permitted to handle it.

The customer is responsible for ensuring that any waste handed over for collection is accurately described. If waste is misdescribed, contaminated, or mixed with prohibited materials, we may refuse collection or charge additional costs for segregation, containment, or lawful disposal. Waste left at the roadside, in communal areas, or without the appropriate permissions may expose the customer to enforcement action, and we accept no responsibility for penalties resulting from inaccurate instructions or unlawful disposal requests.

Where required, we may ask the customer to confirm in writing that they have the legal right to dispose of the materials and that they are not transferring items in breach of tenancy, lease, or statutory obligations. We operate on the basis that all waste is transferred in compliance with duty-of-care requirements and any relevant carrier obligations. If unlawful waste is presented, we may notify the appropriate authorities where required or permitted by law.

Delays, Access Issues and Waiting Time

We aim to attend within the agreed period, but timings are approximate unless a guaranteed slot has been specifically confirmed in writing. Delays may arise from traffic, weather, access restrictions, loading difficulties, or earlier jobs overrunning. Where this occurs, we will try to keep you informed and make reasonable adjustments where possible. No refund will be due for minor delays that are outside our control.

If our team arrives and is unable to begin work because of incomplete access, missing keys, lack of parking, incorrect addresses, or failure to provide the goods, waiting time may be charged from the time of arrival. If the delay becomes excessive, we may either continue to wait, leave and return later, or treat the booking as cancelled by you. Any decision will be made reasonably, with consideration of the circumstances on the day.

In all cases, the customer remains responsible for ensuring that the service can proceed safely and efficiently. Additional charges may apply for stair carries, long carries, parking penalties, congestion charges, or the use of extra crew members where necessary. These charges reflect the actual resources required to complete the job and may be added to the final invoice where they were not included in the original quotation.

Complaints, Data and General Provisions

If you have a complaint, you should raise it promptly so that we have the opportunity to investigate and respond. We may ask for photographs, supporting information, or a description of the issue. A complaint does not remove your obligation to pay sums properly due under the booking. Any attempt to withhold payment without valid reason may be treated as a breach of contract.

We will process personal information only as necessary to manage the booking, provide the service, administer payments, and handle legitimate business records. Personal data will be used in accordance with applicable UK data protection law. We will not sell customer details, and we will only share information where necessary for service delivery, legal compliance, or debt recovery.

These terms form the entire agreement between the parties relating to the service, unless another written agreement states otherwise. No waiver of any right or remedy will operate as a waiver of any future right or remedy. If any provision is invalid or unenforceable, it will be severed to the minimum extent necessary, and the rest of the terms will remain effective.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory legal rules require otherwise. By booking a service with Man And A Van Richmond, you agree that English law applies to the contract and any non-contractual obligations connected with it.